Customer Service Representative – State Farm Agent Team Member

Be the backbone of a fast-paced, customer-focused State Farm agency. Our service team is built on empathy, problem solving, and professionalism. You’ll help customers with billing, claims, and policy changes, while also handling administrative and underwriting tasks. We need people who are caring and patient, but also strong enough to deliver the truth when necessary — even if that means explaining a late fee or an underwriting requirement. If you want to join a supportive team where everyone communicates and works together to win, this could be the perfect fit for you.

Responsibilities:

- Assist current customers with billing, policy changes, and claims questions

- Handle administrative and underwriting tasks accurately

- Set and confirm customer appointments

- Maintain detailed and organized records

- Deliver exceptional customer service with empathy and professionalism

Qualifications:

- Strong communication and people skills

- Motivated by goals and eager to grow professionally

- Ability to learn quickly and adapt in a fast-paced environment

- Organized, detail-oriented, and dependable

- Previous customer service or sales experience preferred but not required

Compensation & Benefits:

- Base $36,000. OTE: $52,000–$60,000 annually.

- Base salary plus performance bonuses

- 3% 401(k) match

- Medical and dental insurance through Blue Cross Blue Shield

- Monthly gym stipend

- Paid time off and holidays

- Professional development and paid training

- Opportunities for career growth within the agency

Our culture is simple: work hard, do the right thing, and win together. You’ll enjoy training, team lunches, fun competitions, and opportunities for growth — whether that means becoming a master of service or stepping into a sales role down the line. If you want more than just a job and are ready to grow with us, apply today.